Job Description
Summary:
- High-volume inbound/outbound calls
- Crisis support / behavioral health exposure preferred
- Strong communication and de-escalation skills
Responsibilities:
- Handle a large volume of inbound and outbound calls efficiently
- Provide crisis support and assistance for behavioral health issues
- Utilize strong communication skills to de-escalate challenging situations
Requirements:
- Calm under pressure
- Empathetic and patient-focused
- Experience in call center healthcare preferred