Job Description
Call Center Supervisor
Location: Arlington, TX
Employment Type: Full-Time ON-SITE
Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a call floor that consistently delivers. This isn't a hands-off role — you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your supervisory career in call center, you'll be comfortable here from day one. No industry-specific background required — we bring you up to speed on everything.
What You'll Own
- Run daily call floor operations with a sharp eye on quality, efficiency, and team output
- Build individual development plans for each team member and execute on them consistently
- Use call monitoring and performance dashboards to diagnose issues and act on them fast
- Absorb esca...