Job Description
**Job Title:**
Call Center Support I
**Department:**
Customer Service & Contact Center Operations
**Country:**
United States of America
**State/Province:**
Arkansas
**City:**
Lowell
**Full/Part Time:**
Full time
**Job Summary:**
Under close supervision, this position will support internal and external clients and customers by routing phone calls, answering questions, and resolving basic problems, while providing first in class customer service.
**Job Description:**
**Key Responsibilities:**
+ Answer inbound customer service calls and inquiries via the telephone, email, or chat; provide first-level response, troubleshoot issues, resolve basic technical problems, and redirect phone calls when appropriate
+ Administer programs, projects, and/or processes specific to the operating unit served
+ Engage in ongoing training and professional deve...
Call Center Support I
**Department:**
Customer Service & Contact Center Operations
**Country:**
United States of America
**State/Province:**
Arkansas
**City:**
Lowell
**Full/Part Time:**
Full time
**Job Summary:**
Under close supervision, this position will support internal and external clients and customers by routing phone calls, answering questions, and resolving basic problems, while providing first in class customer service.
**Job Description:**
**Key Responsibilities:**
+ Answer inbound customer service calls and inquiries via the telephone, email, or chat; provide first-level response, troubleshoot issues, resolve basic technical problems, and redirect phone calls when appropriate
+ Administer programs, projects, and/or processes specific to the operating unit served
+ Engage in ongoing training and professional deve...