Job Description
MCI is seeking a highly motivated Customer Service Supervisor based in Lambunao, Iloilo. You will lead a team of 15-25 customer service agents and ensure call quality and performance. Your role will involve coaching, training, and performance management, ensuring customer satisfaction through every interaction.
The ideal candidate has at least 3 years of call center experience, strong leadership skills, and proficiency in Microsoft Office. An Associate's degree or equivalent experience is required.
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