Job Description
Call Centre Agent - Contact Center - Egypt
Job No: 4742276
Location:Egypt: Egypt
Role Profile:
Conduct inbound and outbound activities within the Contact Centre in accordance to the agreed instructions and procedures.
The below Key Performance Areas include but are not limited to:
Answer and handle all Contacts received (Ecom, customer service, stores and loyalty) from the Hotline, emails, chat and/or different contact channel, and ensure they are registered in the respective records (BMC Remedy, ININ, , COMMS, etc.)Taking ownership of each contact, manage each request in a timely, honest and professional manner and dispatch efficient communication to ensure our customers complete satisfaction.Participate in outbound calling activities whenever required.Apply the elements of building positive rapport with different types of customers over the p...