💼 Full-Time Position

Call Centre Agent: French

🏢
Merchants
📍 Sandton, Gauteng, South Africa
📍
Location
Sandton, South Africa
📅
Posted
June 24, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Call Centre Agent: French

Now Hiring: French and English-Speaking Agents – Banking, Fraud & Disputes 🇫🇷🇨🇦

Are you fluent in French & English and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.


You’ll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.

Key Responsibilities:


  • Assist French-speaking customers with their Account and Mastercard services
  • Investigate and resolve fraud claims and payment disputes
  • Provide accurate, empathetic banking support across phone, email, and chat
  • Document cases clearly and follow all compliance and data security protocols
  • Escalate complex cases when needed and collaborate with internal fraud teams

    • Req...