Call Centre Agent (Healthcare, West)

• Handle inbound calls and enquiries related to healthcare benefits, eligibility, claims, and services.
• Assist members in navigating systems, mobile apps, and online platforms, including issuing emergency Letters of Guarantee when required.
• Update customer records accurately and handle complaints or complex cases, escalating issues when necessary.
• Follow contact centre procedures, service standards, and rotating shift schedules.

• GCE N Level and above
• At least 2 years of experience in a call or contact centre environment; healthcare or insurance sector.
• Good communication and customer service skills with the ability to handle high call volumes.
• Comfortable using computers and multiple systems with attention to detail.

Salary: $3,200 to $3,500

If you are keen to apply for the position, kindly email your detailed res...