Call Centre Agent (Legal Collections)

KEY PERFORMANCE AREAS:

• Achieving individual collections and productivity targets;
• Communicate effectively to negotiate successful promises to pay (PTPs).
• Ensure full understanding of client's product/s.
• Good understanding of, and ability to apply applicable laws, rules and regulations;
• Adherence to prescribed call scripts;
• Updating debtors' information;
• Knowledge and understanding of the importance of the protection of personal information (POPIA).

REQUIREMENTS:

• A minimum of 6 months working experience within a legal debt collections environment;
• Supporting documents in respect of past performance must be provided;
• No criminal record;
• Strong communication and negotiation skills;
• Computer literate;
• Understanding and working knowledge of legal collections process is a requirement....