Job Description
Responsibilities
- Act as the first point of contact for the customers
- Supporting Client’s calls
- Calls will be recorded, and information needs to be input into system
- Call are coming in from our telephony - soft phone Avaya
- Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
- Provide satisfactory explanations to customers and take remedial action where necessary
- To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
- Ad-hoc duties that related to contact centre projects.
- Minimum 'O' level/ Higher NITEC/ Diploma in any discipline
- Preferably with prior office administration experiences
- Location: UBI Location. Working hours are 8.30am to 6.00pm (Monday to Friday) or 8.30am to 6.00pm/ 11.00am to 9.00pm (any 5 d...