Job Description
This job is for a Call Centre / Backend Support Executive. You might like this job because you get to help customers, use your communication skills, and thrive in a fast-paced environment where multitasking is key!
Qualifications
- Experience in a customer support role will be an added advantage.
- Track record of over‑achieving quota.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
Job Requirements
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell...