Call Centre / Customer Service Associate

About The Role

• Book or reschedule appointments based on caller's requests.
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activations.
• Engagement of residents and community partners to address enquiries about population health and services and initiatives and link up with the appropriate team / service where appropriate.
• Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health.
• Conduct outbound nudges to encourage enrolment and participation in screening and vaccination.
• Proactive team player to contribute to service improvement initiatives and projects and be part of implementation.

What We Are Looking For

• Recognised Diploma in any disciplines.
• Minimum 1 ye...