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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
CALL CENTRE EXECUTIVE / CUSTOMER SERVICE ASSOCIATES
RESPONSIBILITIES
- Deliver quality customer service and appropriate solutions with regards to medical/insurance claims and clinical services issues.
- Provide a polite, professional and accurate response in accordance with the agreed service standards.
- Liaise with hospital personnel with regards to the management of a member during pre‑hospitalization, hospitalization and post hospitalization.
- Prepare complete documents for submission of claims to the insurance company.
- Update the status of members during hospitalization.
- Attend to inquiries from insurance companies and service providers with regards the Company’s operating procedures.
- Attend to inquiries and liaise with members regarding reimbursement procedures.
- Assist the Call Centre Team and support the new recruits in the Company.
- Subject to working night shifts and abiding...