💼 Full-Time Position

Call Centre Manager at Mwananchi Credit Ltd

🏢
Confidential
📍 Kenya, Kenya, Kenya
📍
Location
Kenya, Kenya
📅
Posted
June 11, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap ) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April . On 10th January , it later changed its names to Mwananchi Credit Limited.


Call Centre Manager

Job Purpose:


The Call Center Manager is responsible for overseeing daily operations by ensuring efficient customer service, staff performance and adherence to financial objectives of the organization.


Essential Duties & Responsibilities Include But Not Limited To The Following:

  • Manage the day to day running of the Call Center

  • Planning and implementing call center strategies to effectively and efficiently address customer enquiries and complaints.

  • Setting call center agents target, monitoring performance, appraising them and prov...