Job Description
Call Centre Manager
Are you ready to take the next step in your career?
The purpose of this position is to take overall responsibility for the performance and ongoing development of the operational Call Centre functions, ensuring delivery of contractual obligations.
What would make you a good fit for this role?
Must be willing and able to work in a shifted environment
Minimum Requirements:
Minimum 4 years of operations management experience, with at least 2 years managing staff at managerial level in a Call Centre/BPO environment
Understanding of Call Centre operations in terms of how people and technology work together for business optimisation
Management-related qualification
What you'll be doing
Operations Management
Manages operational costs through effective resource management
Ensures that the required metrics and...