Job Description
Job Title: Call Centre Manager
Location: Farnborough
Our Vision & Why It Matters
At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility.
We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.
What You’ll Do
As Call Centre Manager, you’ll lead our inbound customer operation within the Commercial team (AD24), ensuring a high-quality, commercially effective service across technical, pricing, and sales enquiries. You’ll be responsible for driving performance, improving customer experience, and embedding a proactive, revenue-focused culture.
Leading a team of Customer Solutions Advisors, you’ll build capability across inbound service, techni...