Job Description
Our client is seeking a highly organised and customer-focused Call Centre Operator to serve as the primary liaison between the company and its customers, including service station operators. This role operates in a fast-paced, high-volume environment and is critical in ensuring efficient communication, accurate order processing, and exceptional customer service.
Key Responsibilities
- Order Management & Dispatch
- Customer Support & Complaints
- Emergency & Alarm Monitoring
- Administrative Duties
- Operational Compliance
- Sales Support
- Call Centre Management & Operations
- Performance Monitoring & Reporting
- Issue Resolution & Coordination
Minimum Requirements
- Matric (Grade 12)
- Previous experience in a call centre, logistics, petroleum, or related environment preferred
- Strong administrative and computer skills (CRM systems advantageous)