Job Description
Training Program
5 weeks training program on bank's product & services, CRM systems & On-the-job training.
Shift Timings (Choose One Shift Option)Weekends Shift
Working Hours: 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week
Staggered shift hours: 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
Rest Day and Off Day: Scheduled by Client (1 weekday + 1 weekend, non-consecutive)
Or otherwise advised by the Client
Job Description (Non-Sales Role)- Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
- Customer Fulfillment follow through on case handling and with customers
- Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information