💼 Full-Time Position

Call Centre Team Lead

🏢
Success Human Resource Centre Pte Ltd.
📍 singapore, singapore, Singapore
📍
Location
singapore, Singapore
📅
Posted
June 07, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

- contract
- Mon – Fri office hours
- Commonwealth
- Up to $3000

Responsibilities
  • Reports to the contact centre manager
  • Supervise agents and take care of scheduling of roster
  • Monitor queue and track inbound calls
  • Responsible for weekly reports
  • Documentation of operational procedures
  • Maintain Appointment Roster
  • Handle and resolve issues raised by customers and record details of actions taken.
  • Handle escalated requests from CSOs and escalate unresolved issues to management
  • Conduct regular knowledge sharing meetings to share important lessons learnt and information
Period
  • contract
Working Hours
  • Mon – Fri office hours
Location
  • Commonwealth
  • Up to $3000
Requirements
  • At least 3 years working experience in a contact /call centre environment
  • Pos...