Call Handler - Temporary

Your new company You will be joining a busy and fast-paced Control Room environment within a large, Glasgow-based public service organisation. This team provides critical out-of-hours and emergency support across a range of services, ensuring the safety and wellbeing of the local community. Your new role As a Call Handler, you will work on a temporary basis supporting multiple service lines within a Control Room setting. The key focus initially will be Telecare call handling, with exposure to additional workstreams as you build confidence. Your responsibilities will include: Handling incoming Telecare calls and providing appropriate support or escalation Managing calls relating to Anti-Social Behaviour and Out-of-Hours services (including housing repairs and homelessness presentations) Monitoring CCTV and responding to incidents Processing alarm activations (fire and intruder) Liaising with wardens and external contractors Accurately recording information and taking messages across all...