Job Description
🚀 We’re Hiring: Call Quality Evaluator / Monitor
📍 Location: Beirut 🌍 Coverage: MENA | 🕘 Full-time | Office-based
We are a fast-growing IT company driven by professionalism, ambition, and results. Our collaborative team values knowledge sharing, continuous improvement, and achieving goals together.
We’re looking for a detail-oriented Call Quality Evaluator / Monitor to join our Customer Solutions team. You’ll be responsible for monitoring and evaluating customer calls, ensuring quality standards, and helping improve overall customer experience.
Key Responsibilities:
· Evaluate and score customer calls based on quality standards
· Analyze call recordings and identify improvement areas
· Prepare quality reports and provide constructive feedback
Requirements:
· Bachelor’s degree in Business, Communications, or related field
· Strong analytical and listening skills
· Attention to detail and objective judgment
Languages (mandatory):
· Arabic – native or near-native
· English –...