Job Description
Job Summary
We are seeking a proactive and enthusiastic Community Operations Specialist to manage and grow our online communities. This role is responsible for engaging users, creating meaningful interactions, organizing community activities, and maintaining a positive user experience while supporting the company's business objectives.
Responsibilities
Community Management
- Manage and moderate online communities across platforms such as WhatsApp, Telegram, Discord, Facebook Groups, and other social channels.
- Monitor daily community activities and ensure discussions remain active, positive, and aligned with community guidelines.
- Respond to member inquiries, comments, and feedback in a timely and professional manner.
- Handle user complaints and escalate issues to the appropriate internal teams when necessary. ...