Job Description
Position Summary
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front‑end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards.
What you’ll do
- Ensures safe work processes and emergency procedures are followed, i.e., protected lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
- Handles customer and Associate concerns and provides guidance as required.
- Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
- Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initi...