Job Description
Cantonese Call Center Representative
Location: Cape Town, ZA
MCI is a fast‑growing tech‑enabled business services company whose contact‑center operations span multiple countries. We provide Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud solutions across a variety of industries.
Responsibilities
- Professionally handle customer interactions across multiple communication channels
- Provide assistance, information, and support to customers when required
- Accurately capture and maintain customer information and records
- Deliver a professional and positive customer experience
- Meet quality, productivity, and performance standards
- Follow company procedures, systems, and campaign processes
- Work effectively within a team environment while maintaining individual performance
Qualifications
- Grade 12 / National Se...