Job Description
We are working with a global technology services provider supporting enterprise clients across multiple regions. As part of their expanding operations in Malaysia, they are seeking a detail-oriented, Cantonese-speaking professional to join their Managed Services division.
Role
The Assistant Client Support Officer is an entry-level position within the client service team, supporting day-to-day operations of the service desk. This individual will handle administrative and coordination duties, support ticket handling processes, and ensure prompt and professional communication with clients across the region.
Responsibilities
Provide administrative and coordination support to the Client Service Desk team.
Receive, validate, and log client service requests, ensuring accuracy and completeness of information.
Support in triaging requests by ensuring proper categorization and escalation of incidents.
Maintain detailed documen...