Job Description
Provides assistance in the design, build, validation, maintenance and support of scheduling templates for all outpatient departments. The role of the scheduling analyst is to recognize and support the templates and fundamentally understand the impact on appointment availability, provider productivity, and clinic workflow. Responsible for responding to ITSM ticket submissions in a timely manner and fully researching the request to ensure that it adheres to capacity management guidelines. Provides oversight of the electronic scheduling system including new system design and maintenance of supporting data and profiles. Provides expert technical support and education to internal and external customers. Collaborates with departmental staff to provide scheduling structure that meets the needs of the client and maximizes productivity. Designs and conducts operational studies, statistical analysis and evaluative techniques leading to improved efficiency and effectiveness of processes and...