Job Description
Job Description
- Reconcile card fulfillment, inventory, billing processing, fee exception handling, and operational reports.
- Execute business-as-usual (BAU) activities independently, ensuring strict adherence to Card Operations SOPs.
- Manage dispute and chargeback cases for customers’ debit card transactions, ensuring timely resolution and compliance with network rules.
- Ensure compliance with internal policies, BSP issuances, applicable regulations, and approved Service Level Agreements (SLAs).
- Establish and monitor a robust risk and control framework, including proper documentation for audit and retention purposes.
- Forecast and manage card inventory levels and maintain strong relationships with card fulfillment partners.
- Coordinate with the Strategy & Innovation team on card programs, system enhancements, and new initiatives.
- Support Bank projects and initiatives, including participation in user acceptance testing (UA...