💼 Full-Time Position

Cards Operation Specialist

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Home Credit
📍 Ho Chi Minh City, Ho Chi Minh City, Vietnam
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Location
Ho Chi Minh City, Vietnam
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Posted
June 27, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

KEY RESPONSIBILITIES

Manage daily card operations activities

  • Monitoring Card Issuance, Card Delivery and Equal Payment Plan program.

  • Account management like re-issuance, replacements and other related card & statement activities.

    • Handle customer inquiries and complaints

  • Contact with customers to resolve inquiries and complaints via all channels (call, email, in-person, etc).

  • Make sure all inquiries and complaints from customer are solved within Service Level Agreement (SLA).

    • Investigate and resolve system issues

  • Work with departments, card organization and partner bank to solve customer’s concerns and handle relevant tasks.

  • Follow-up the Cards System/Gateway implementation and get trained on it.

    • Participate cross-functional projects

  • Participate Company projects to test new development products/features and develop processes.

  • Support ...