Job Description
The Care Access Team at York Hospital is currently accepting applications for our Switchboard Operator position.
The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director of the Call Center and Care Access. The Switchboard Operator responds to telephone calls in a timely, professional and courteous manner. While maintaining patient confidentiality requirements, provide information, as needed meeting our high level of customer service requirements. In addition, assistance is provided to concierge personnel or to visitors in their absence. On-call schedules are organized and maintained to efficiently facilitate contacting departments off hours.
Responsibilities and Duties for this position include:
- Answer all calls and respond to requests in a timely, professional and courteous manner utilizing computer system and documentation as needed.
- Follows customer service standards for phone communications as set by depa...