Job Description
We are looking for an Operations & Excellence Associate to support the delivery of high-quality, seamless mental health care experiences across our user and provider ecosystem.
This role sits at the intersection of operations, service excellence, and care navigation/coordination. The ideal candidate is highly organised, empathetic, operationally reliable, and comfortable managing communication across multiple channels including email, chat, and calls.
You will play a key role in ensuring smooth day-to-day operations, timely support resolution, provider coordination, session management, and overall service quality while contributing to continuous operational improvements.
User & Provider Support
- Manage and respond to user and provider queries across email, chat, and calls within defined SLAs
- Support session management processes including bookings, rescheduling, cancellations, and escalations
- Coordinate closely with...