Job Description
Work Setup
100%Onsite (MOA Pasay)
Work Schedule
Graveyard Shift
Requirements
- College Graduate of any course
- At least 2 years of BPO experience (Minimum Qualification)
- At least 1 year of Foundation Skills/Product Training Experience
- Open to ESL, LPT experience with minimum qualification of 2 years BPO experience
- Excellent Communication Skills
Responsibilities
- Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.
- Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
- Conduct learning sessions on customer experience for both agents and support (Ex. AMs).
- Develop materials and conduct Foundation Skills Training (FST) when needed.
- May help the CE AM and/or CE LAM prepare for and/or conduct learning and developme...