Job Description
JOB PURPOSE
In line with MSC Cruises values, (“We Care for People” and “Family Company”), the Care Team Specialist offers support to guests and crew facing difficult circumstances, ensuring that affected persons don’t feel alone, but feel represented in their care needs with human touch, aiming to ensure the best experience to guests and crew.
KEY ACCOUNTABILITIES
• Provide emotional and logistical support to guests and crew facing difficult and critical circumstances remotely (by phone and mail) or in person;
•In particular circumstances, travel to the location (Italy and abroad) where support is needed, to provide direct assistance to guests (and/or family members) and crew during a crisis event;
• Establish contact with companions/family members of affected persons travelling with and provide them support;
•Establish contact with the local and international Authorities;
•Facilitate the...