Job Description
The Operator Manager organizes and coordinates the services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and hotel policies and procedures.
What will I be doing?As the Operator Manager, you will be responsible for performing the following tasks to the highest standards:
- Actively seek verbal feedback from customers and team members at every opportunity.
- Agree on and implement actions to make improvements to customer service.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Positively deal with and learn from customer complaints and comments with follow‑up and feedback to the related Front Office Manager / Assistant Front ...