💼 Full-Time Position

Case Advisor

🏢
Office Angels, UK
📍 Manchester, England, United Kingdom
📍
Location
Manchester, United Kingdom
📅
Posted
June 19, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Case Advisor


Manchester City Centre


Hybrid working, min 2 days per month in the office


Full-time, 35 hours per week


On-going temporary contract which could lead to a permanent opportunity


£15.08 per hour



Office Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre.



Duties will include:



  • Handle customer complaints via phone and email, ensuring timely resolution and follow-up communication

  • Arrange and lead initial enquiry meetings with customers

  • Review, analyse and summarise complex case information

  • Manage your own caseload, working closely with colleagues across the organisation

  • Support customers by arranging and recording complaint calls where needed

  • Follow safeguarding procedures to protect children and vulnerable adults<...