💼 Full-Time Position

Case Management Associate Engineering Director -

🏢
Alight
📍 United States, Illinois, United States
📍
Location
United States, United States
📅
Posted
June 12, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Role

The Associate Director of Engineering is influential in making priority trade-off decisions, driving engineering excellence and developing high performing teams.

Responsibilities

  • Defining the technical vision and strategy for our Customer Care Case Management application.
  • Collaborating with Customer Care Technology leaders and expanded leadership team to align the platform's strategic goals with the company's objectives.
  • Leading and mentor teams of engineers, fostering a culture of collaboration, innovation, and continuous improvement.
  • Owning the technical roadmap for the Customer Care Case Management solution, aligning it with the overall product strategy and business objectives.
  • Collaborating closely with product management, architects, and other stakeholders to define product requirements and deliver exceptional user experiences.
  • Driving the design, development, and implementation of high-quality...