Job Description
Position: Case Manager
Location: Remote (South Africa) - US Working Hours (9 AM to 5 PM EST)
Employment Type: Full-Time
Salary: Paid in South African Rand (ZAR)
Position Overview
The ABA Case Manager serves as the primary point of contact for all operational and service-related matters once a client begins services. This role acts as the liaison between families, RBTs, BCBAs, and internal departments, ensuring clear communication, quick problem resolution, and a positive experience for everyone involved. The primary goal is to maintain high client satisfaction, staff satisfaction, consistency of care, and long-term retention.
Key Responsibilities
- Serve as the primary point of contact for families and RBTs throughout active services.
- Coordinate and resolve scheduling changes, call-outs, cancellations, and other day-to-day operational issues.
- Pr...