Job Description
Position: Case Manager / Client Success Coordinator
Working Hours: US Hours (9am-5pm EST)
Location: Full-Time, Remote (South Africa)
Salary: South African Rand (ZAR)
The Case Manager / Client Success Coordinator serves as the primary point of contact for families and therapists, ensuring a positive client experience throughout service delivery. This role focuses on relationship management, issue resolution, client retention, and cross-functional coordination to support high levels of client satisfaction and continuity of care.
Key Responsibilities:
- Manage and maintain positive relationships with clients and families.
- Address and resolve client concerns, escalations, and service-related issues.
- Conduct root-cause analysis on client attrition and service challenges.
- Coordinate communication between families, ...