💼 Full-Time Position

CBS-BMC-Technology Enablement-BMC Product enablement Generalist-Associate-APAC And UK

🏢
EY
📍 Kochi, Kerala, India
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Location
Kochi, India
📅
Posted
June 14, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The opportunity

We are looking for passionate professionals who will be responsible for supporting & managing EY digital products and technologies. Ideal candidate will be someone coming from product/technology support background who have experience resolving customer queries & ensuring that a high standard of customer service is maintained. This role requires flexibility to work in a 24/7 shift environment, including weekends and holidays, to ensure continuous support for EY digital products and technologies.

Your key responsibilities

  • Resolve customer queries, ensure high standard of customer service is maintained

  • Learn new technology and products and understand the technology landscape

  • Work productively whilst maintaining exceptional call/data quality standards

  • Monitor their personal support tasks and work that come through via ServiceNow

  • Review open tickets assigned to them for updates from...