Job Description
Customer Service Representative (Recent Graduate)
Mission: Guarantees de correct implementation of the processes assigned to support the team’s activities.
Key Expected Achievements
Order Entry
- Helps the customers with their daily order requirements.
- Follows up on orders with carriers and warehouses.
- When necessary, serves as mediator with sales, the carrier and the warehouse.
- CSR must follow Michelin policies (Order management, returns, transportation).
- Share relevant information with customers and sales.
- Constant communication with AR specialist in order to avoid, fix and/or resolve possible invoice error situations.
- Provides support and assistance to the D2C financial process by ensuring accurate and timely resolution of customer's invoicing claims and past due resolution.
- Proactively alerts customer in case of any event, delay or failure regarding the serv...