Job Description
****This position is 100% remote**
**Healthfirst has multiple openings for CCO Agents for different languages to support our members. We are seeking agents that have Russian or Mandarin/Cantonese or Spanish skills that are bilingual.**
**Duties and Responsibilities**
+ Provides excellent quality customer service to our members and/or providers relating to all aspects of member/provider questions and issues such as eligibility, benefits, claims process, escalations, and product questions, etc. May include but is not limited to inbound/outbound calls/emails/chats, onsite/remote/virtual/field location, on behalf of CCO.
+ Meets/Exceeds all performance KPIs including but not limited to quality, productivity, and dependability
+ Follows established policies and procedures to ensure member and provider issues are addressed timely and accurately
+ Identifies and de-escalate situations where member/provider is upset and provides resolution for their issue. I...
**Healthfirst has multiple openings for CCO Agents for different languages to support our members. We are seeking agents that have Russian or Mandarin/Cantonese or Spanish skills that are bilingual.**
**Duties and Responsibilities**
+ Provides excellent quality customer service to our members and/or providers relating to all aspects of member/provider questions and issues such as eligibility, benefits, claims process, escalations, and product questions, etc. May include but is not limited to inbound/outbound calls/emails/chats, onsite/remote/virtual/field location, on behalf of CCO.
+ Meets/Exceeds all performance KPIs including but not limited to quality, productivity, and dependability
+ Follows established policies and procedures to ensure member and provider issues are addressed timely and accurately
+ Identifies and de-escalate situations where member/provider is upset and provides resolution for their issue. I...