Job Description
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The CCTV & Alarm Monitoring Operator is responsible for monitoring live CCTV footage and responding to alarm activations. This role involves real-time assessment of security threats, communication with external stakeholders, and accurate record-keeping of incidents. Operators play a critical part in ensuring client safety and security, requiring excellent attention to detail, strong problem-solving skills, and a professional telephone manner.
What you will be doing
• Monitor CCTV feeds for suspicious or criminal activity and respond accordingly.
• Handle incoming and outgoing calls, liaising with clients, customers, and security companies.
• Respond to alarm activations and follow designated escalation protocols.
• Accurately document incidents and prepare concise incident reports.
• Maintain and update client information and event logs in the monit...