Job Description
Core Responsibilities
- Monitor and update real-time ground situations at all key touchpoints in all terminals from TMC via CCTV, in accordance with SOPs. Process all Porter Service request(s) and ensure respective Operations Supervisor fulfills service.
- Coordinate and support overall, trolley, taxi and porter operations.
- Act as coordinator between Duty Manager and Duty Terminal Manager/TMC Operations Cells during extraordinary operations matters that may arise. Assist the Terminal Manager/Duty Manager with incident/accident investigation by extracting the CCTV footages.
- Provide ad hoc administrative support to Duty Ops Manager when required.
- Alert the respective duty Supervisor on key event of the day.
- Perform any other duties assigned by management.
- Monitor the supply and demand of trolleys using the associated systems.
- Perform routine checks as stipulated in th...