Job Description
Hermès is looking for a trilingual customer advisor, fluent in German and English, for its European e-commerce entity and customer relation center.
Who are we?
The European e-commerce entity is responsible for the online distribution of Hermès products in 17 European countries, as well as the customer service for European stores. The Hermès Distribution Europe team currently consists of more than 100 people divided into five teams: e-Retail Merchandising, Finance and Projects, Traffic Acquisition and Data Performance, HR, and e-Retail Management.
Within the e-Retail Department, you will work in one of the front office teams made up of 55 client service enthusiasts who operate on two levels:
Management from A to Z of the relationship with our European e-commerce customers.
Single point of contact for end customers wishing to contact European stores.
What will your mission be?
As an ambassador for Hermès,...