💼 Full-Time Position

Central Operations Support Analyst at Vodafone Ghana

🏢
Confidential
📍 Ghana, Ghana, Ghana
📍
Location
Ghana, Ghana
📅
Posted
May 27, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Role Purpose
To survey, install, provide, and maintain Fixed Voice and Broadband Last-mile connectivity (via Copper and Fibre) to customers.


Key Accountabilities And Decision Ownership

  • To monitor and track all Fixed Customer requests and ensure 80% completion within the agreed service levels (Install 3days and Faults 2 days)

  • To support with process efficiency (i.e., process simplification and automation) within the Central Operations Team

  • Ensure the delivery of all Fixed transformation projects/digitization (auto Scheduling, Auto provisioning, FSM upgrade, VIM enhancement, Appointment booking etc.)

  • To implement stop gaps and role out projects to achieve 100% Inventory health (i.e., numbers, IPs, Network, and customer information)

  • To drive performance by provide insight and analysis on AVAYA for all Back Office Agents (Troubleshooting, Inventory, and provisioning support and Schedule control ...