Job Description
Acts as the technical specialist and primary customer support contact to independently diagnose and complete repairs to products at a single customer site
**Key Responsibilities:**
+ Independently performs diagnostics and completes repairs on equipment at customer site.
+ Maintains productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime.
+ Coaches on preventative maintenance and/or repairs completed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc Manages parts and spares inventory at the work site.
+ Escalates unresolved issues to product specialists / Supervisor.
+ Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
+ Identifies additional sales and service opportunitie...
**Key Responsibilities:**
+ Independently performs diagnostics and completes repairs on equipment at customer site.
+ Maintains productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime.
+ Coaches on preventative maintenance and/or repairs completed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc Manages parts and spares inventory at the work site.
+ Escalates unresolved issues to product specialists / Supervisor.
+ Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
+ Identifies additional sales and service opportunitie...