Job Description
Job Description: CFIT Technical Specialist
Location: Singapore
Department: Information Technology – Customer Facing IT Integration / Electronic Shipping Solutions
Role Purpose
- The CFIT Technical Specialist plays a key role in supporting customers who adopt DHL’s Electronic Shipping Solutions.
- This role provides hands-on technical guidance, troubleshooting, and end-to-end support—both onsite and remotely.
- You will act as a primary helpdesk and technical escalation point for customer-facing IT matters, ensuring smooth implementation, configuration, and ongoing use of DHL’s eShipping solutions.
Main Responsibilities
Customer Support & Helpdesk
- Provide first-line and advanced technical support for DHL Electronic Shipping Solutions via phone, email, remote tools, and onsite visits.
- Troubleshoot customer issues related to system installatio...