Job Description
Position Summary
The Change Manager is responsible for governing and continuously improving the IT Change Management process, while also playing a key role in ServiceNow platform configuration and development to enable effective, automated, and compliant change workflows.
This role ensures that changes to production environments are well‑assessed, controlled, and executed with minimal business impact, while leveraging ServiceNow to drive efficiency, transparency, and auditability. The Change Manager acts as a bridge between process governance and platform delivery.
Key Responsibilities
Change Management (ITIL Change Enablement)
• Own and manage the end to end Change Management process, including standard, normal, and emergency changes
• Chair and facilitate CAB / ECAB meetings and ensure timely, risk based decision making
• Ensure all changes are:
• Properly assessed for risk, impact, and de...