Job Description
SUMMARY:
An exciting opportunity exists for a commercially driven and operationally strong Channel Manager to join a leading player in the road freight industry. This role will take ownership of a growing national partner and counter network, ensuring operational excellence, service delivery, profitability, and an exceptional customer experience.
POSITION INFO:
Responsibilities:
- Drive the growth and performance of the national partner/counter network
- Identify, onboard, and manage strategic retail and agent partners
- Negotiate commercial agreements, SLAs, pricing structures, and performance terms
- Monitor operational performance, service quality, and customer experience across the network
- Drive revenue growth, profitability, and cost-to-serve improvements
- Implement and manage SOPs, compliance standards, and operational controls
- Conduct partner performance reviews, audits,...