Job Description
Job Description
- Serve as the primary point of contact for channel partners, providing support and addressing their inquiries and resolving issues promptly.
- Conduct regular audits to identify competency gaps and propose improvements.
- Monitor channel partner performance and provide feedback to drive continuous improvement.
- Collaborate with internal teams to ensure partners have the resources they need.
- Collaborate with internal teams to identify training programs to enhance partner capabilities.
- Support the execution of channel marketing activities, including trade shows, online campaigns, and events.
- Maintain detailed records of partner interactions and support activities.
- Assist in the creation and maintenance of partner enablement materials.
Qualification/Skills
- 2 to 3 years' experience in a support or customer service role, in a B2B environment.