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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
DUTIES AND RESPONSIBILITIES
- Professionally processes inbound calls concerning account questions, product and service information, bank policy and various customer requests.
- Actively pursues opportunities to establish new relationships and expand existing customer relationships.
- Accurately completes necessary paperwork within established guidelines to complete customer’s request for stop payments, research, address changes, account changes, overdraft protection, transfer of funds and other transactions.
- Efficiently interprets and explains bank charges, policies, procedures, special programs and rates in non-bank terms to ensure customer understanding of information being communicated.
- Maintains compliance with various banking regulations.
- Advises management of irregular or recurring problems and suggests improvements to better service the customers.
- Maintains the customer’s confidentiality.