Job Description
Key Responsibilities:
-Respond to customer inquiries via chat, email, or messaging platforms
-Provide accurate information on products, services, or account details
-Resolve questions or concerns professionally and efficiently
-Document all interactions and updates in the system
-Escalate complex issues to supervisors when necessary
-Meet quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
-Shifting schedules, including nights, weekends, and holidays
-Full paid training on non-voice processes and company systems
What You’ll Gain:
-Hands-on experience in non-voice customer support within the BPO industry
-Opportunities to improve written communication, problem-solving, and multitasking skills
-Exposure to a fast-paced, collaborative, and supportive work environment
Requirements
-High School or Senior High School Graduate (College...
-Respond to customer inquiries via chat, email, or messaging platforms
-Provide accurate information on products, services, or account details
-Resolve questions or concerns professionally and efficiently
-Document all interactions and updates in the system
-Escalate complex issues to supervisors when necessary
-Meet quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
-Shifting schedules, including nights, weekends, and holidays
-Full paid training on non-voice processes and company systems
What You’ll Gain:
-Hands-on experience in non-voice customer support within the BPO industry
-Opportunities to improve written communication, problem-solving, and multitasking skills
-Exposure to a fast-paced, collaborative, and supportive work environment
Requirements
-High School or Senior High School Graduate (College...